Covid19 security protocol


The safety of our customers, in addition to being a priority, is now synonymous with comfort and well-being, which we cannot ignore. In addition to routine cleaning and maintenance, new safety standards have been introduced to prevent the spread of the SARS-CoV-2 virus.

This protocol, updated on 1 April 2021, includes all the dispositions and the information available on the date this document was drafted, and it could be modified as the situation evolves.

The aim of the Hygiene and Safety measures adopted by BWH hotels is to ensure safety and comfort to hotel guests and staff in full compliance with current regulations and recommendations given by Health Authorities and Tourism associations.

To draft this document, we referred to:

  • the COVID-19 Emergency Management Guidelines in the hospitality sector published on 31 March 2020 by the World Health Organization – available.
  • the “National Protocol Safe Hospitality – measures to prevent the spread of the SARS-CoV-2 virus in tourist accommodation facilities”. This document was drawn up by a task force of Italian and foreign entrepreneurs and managers who represent the various categories and types of tourist accommodations. We have been helped by hygiene and safety consultants and the Italian Red Cross, under the supervision of an infectious disease specialist.
  • the Guidelines for the reopening of economic and productive Italian activities of the Conference of Regions and Autonomous Provinces of 16 May 2020, 9 June 2020, and 7 August 2020.
  • the Italian National Institute of Health (ISS) COVID-19 report n. 19/2020 “Interim recommendations on disinfectant products during the current COVID-19 health emergency: medical-surgical devices and biocidal products”.
  • the Italian National Institute of Health (ISS) COVID-19 report n. 25/2020 “Interim recommendations on the sanitization of non-healthcare facilities in the current COVID-19 emergency: surfaces, indoor environments and clothing”.
  • the protocol used by the other hotels managed by HOTMA HOTELS since their reopening post lockdown.

This protocol could be subject to further integration, and supports the Ministerial measures to prevent and contain the spread of the COVID-19 virus in the workplace, the Prime Minister’s Decree of 26 April 2020, the Prime Minister’s Decree of 17 May 2020, the Prime Minister’s Decree of 11 June 2020, the Prime Minister’s Decree of 7 August 2020, the Prime Minister’s Decree of 13 October, the Prime Minister’s Decree of 18 October 2020, the Prime Minister’s Decree of 24 October, and specific Regional Decrees to which hotels refer to, even if they are not directly expressed in this document.

The provided indications for additional facilities (restaurants, meeting rooms, wellness centres, pools, gyms) and their operation are subject to government provisions and regional ordinances in force. They should not be considered as replacements to more restrictive regional decrees.

According to regulations, disinfection operations require the use of disinfectants registered at the Ministry of Health as Medical-Surgical Devices. More precisely, solutions containing 0.1% sodium hypochlorite (or with higher concentration, up to 0.5% for the bathrooms). Alternatively, if sodium hypochlorite cannot be used (e.g. telephones, remote controls, door handles, buttons in lifts, etc.), you can use alcohol 70%, hydrogen peroxide, or quaternary ammonium compounds.


  1. The entire staff must wear protective masks when dealing with customers (and in any other circumstance in which it is not possible to guarantee a distance of at least one metre), frequently perform hand hygiene with sanitising products (always before and after interpersonal contact with clients, colleagues, suppliers, etc.) and always try to maintain a minimum distance of 1 metre.
  2. The entire staff must have available disposable disinfectant wipes, or disinfectant spray, and paper rolls to sanitise the workstation surfaces.
  3. Additional safety equipment available at the front desk in case of emergency:
    1. Disposable gloves,
    2. Goggles,
    3. Protective apron (disposable),
    4. Gown,
    5. Biohazard waste bag.
  4. The housekeeping staff (both internal and external sourcing) and more in general in charge of cleaning and maintenance of the room and the common areas, must wear protective masks in the presence of customers (and in any other circumstance in which it is not possible to guarantee a distance of at least one metre), and closed shoes during service hours. If procedures that generate splashes are carried out, a face shield should be added. The use of disposable gloves is recommended when cleaning in-room and shared bathrooms. Furthermore, they should have available disposable gloves and gowns and waterproof aprons.


  1. Hotel management must inform the staff of the measures to be adopted to protect their health and that of others: including the recommendation to stay at home and contact a doctor in case of respiratory symptoms, such as coughing or shortness of breath. The hotel management should also regularly plan updating briefings on COVID-19.
  2. In compliance with the protection of personal data law and with the right to privacy, potentially sick guests in the hotel will be monitored.
  3. Employees must check their body temperature before leaving the house to go to work. If this is higher than 37.5°, they cannot start their shift.
  4. Body temperature will be checked upon the employee’s arrival at the hotel. If this is higher than 37.5°, the employee cannot start the shift. People in this condition will be temporarily isolated and provided with masks.
  5. The staff will be adequately and regularly informed by the management about the safety and hygiene procedures in place at the hotel to properly communicate with guests.
  6. A record of important actions and measures will be kept, including the date and time when a disinfectant was used or when a specific disinfection procedure was completed, by whom, where, etc.
  7. The staff must observe the hygiene procedures in place and frequently wash their hands with soap and water or with an alcohol-based hand sanitiser.
  8. Employees must wear a clean uniform only when they arrive at the hotel. After each shift, staff uniforms will be washed to be ready and clean for the next shift.
  9. The staff’s workspaces in the front office and back office (e.g., computer, copy machine, telephone, cleaning carts, vacuum cleaners, laundry shelves, and machinery) will be disinfected regularly.
  10. All portable communication devices (e.g., phones, walkie talkies, pagers) will be disinfected at least at the beginning of each shift and again at the end of each.
  11. This protocol is not intended to replace the Ministerial provisions on measures to prevent and contain the spread of the COVID-19 virus in the workplace, nor the Prime Minister’s Decree of 26 April 2020, nor the Prime Minister’s Decree of 17 May 2020, nor the Prime Minister’s Decree of 7 August 2020, nor specific Regional Ordinances.


  1. When in closed common areas, guests must always wear their protective masks. In outdoor common areas, masks should only be worn when the distance of at least 1 metre cannot be guaranteed.
  2. Protective masks, disposable gloves, hand sanitisers, disinfectant wipes for surfaces must be at the client’s disposal. These products can also be available for a charge and should be placed directly in the room or at Reception.
  3. Alcohol-based hand sanitiser dispensers must be available in all common areas: a. Reception, Lobby, Breakfast Room, Restaurant, Bar, Public Bathrooms.


Contractors and suppliers of goods and services that come into contact with the hotel will use all safety precautions and systems to prevent the spread of COVID-19.


We invite you to contact us for further information